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New Customers

First time ordering must be accompanied by a copy of your STATE'S TAX EXEMPTION FORM before items will be shipped.


Backorders

If stones you are interested in purchasing are not in stock, you may backorder any balance quantity.

Please indicate if you wish to place backorders when order is placed.


Pricing

All prices are subject to change without notice due to fluctuations in currency values.

Quotations can be furnished upon request.


Shipping

All orders are shipped F.O.B., East Providence, RI.

We will ship UPS Ground unless otherwise instructed.


Payment Options

A credit application may be required, please contact your sales representative for further information.


Credit Card: MasterCard, Visa, and American Express are accepted.


C.O.D: Payments are not accepted.


On Account: Accounts may be opened for 30 day payment terms with the submission and approval of our credit application. Please contact us for a credit application.


E.H. Ashley & Company Return Policy

We are committed to excellent service and quality. However, in the rare case that there is an issue with one of our deliveries, we want to make clear our return policy.


Shortages and Returns: Claims for shortages of goods must be reported within 5 business days of receipt of merchandise. All other claims including damaged or defective goods must be made within 30 days. Please inspect goods upon receipt.


Merchandise returned because of damaged or defective goods or incorrect goods shipped because of OUR error will not incur a restocking fee.


Merchandise returned because of customer error or change will incur a 15% restocking fee if return is approved.


Special orders are not returnable.


A return authorization number from a salesperson is required prior to returning merchandise. Credit will not be issued without an RA number. All merchandise must be returned in its original packaging and condition along with a copy of the original sales order or invoice. Please do not deduct credit from payments until merchandise has been returned and inspected and credit has been processed.