Overview of E. H. Ashley
E. H. Ashley EShop was developed for users to shop online anytime. Our system is available 24/7 for you to browse, place orders, view current specials, search for available items, and view account information. We invite current and potential customers to shop on our site; however you must be a Qualified Wholesale Customer to purchase merchandise online.
Qualified Wholesale Customers
Purchasing merchandise from E.H. Ashley EShop requires an active account with E.H. Ashley & Company. New customers must submit a copy of your current Sales and Use Tax Certificate of Exemption from your state before we can open an account and ship merchandise.
Please contact E.H. Ashley & Company, Inc. at firstname.lastname@example.org or by phone (800)735-7424 or (401)431-0950 for more information.
Registration & Login
In order to interact with the system, each customer must identify him/herself to the system by either logging in with an existing username and password or creating a new account.
To register/create a new account, go to the My Account Home and login.
All activity associated with your account is governed and protected by your unique Username and Password. Please protect it at all times.
Forgot Your Password
Please supply your username or email address, and your password will be sent to the email address you registered with when you created this account. If you need further assistance with passwords, please contact us at email@example.com.
Changing your password
We recommend that you change your password frequently to maintain proper security for your account information. To do this:
- Click on the "User Profile" link.
- Enter your new password in the first box.
- Confirm your new password in the next box.
- Click the "Update Account" button.
Shared Account Usage (Multi-user access)
Please note that the system can accommodate multi-user access to your online account. When prompted for Username and Password, each user should identify themselves with their own unique email address, name, and password information.
By clicking on the Products Tab you can gain access to our entire product inventory either from the left navigation Categories or through the list of products with images.
Once a Category is chosen you may return to the entire inventory by clicking on the Products Tab again or navigating to another Category by using the links in the header.
One of the easiest methods for finding products on the site is to use the Item Search. Input descriptions or keywords and the search will yield all products that contain those term(s). (For example: 5328 aqua or 10mm aqua) The search functionality will also display categories in which the term appears. This will provide useful if your terms are not exact.
Above the Item Search is a more advanced search feature which allows you to select by article code, size, color, etc.
You select items to place into your cart by inserting an amount for each line item you wish to order. Pricing, pack quantity, and inventory will be shown when an item is selected. Once you've made your selections, you must click the "Add to my Cart" button to record your order quantities in the system. Once you've input your quantities and clicked the "Add to my Cart" button, you have several options available. The shopping cart is always displayed on the right of the page.
For approved customers: To process a shopping cart as an order, click the Checkout Button on the cart page. Doing so will take you to a Shipping Instruction page. On this page, you can select the shipping option you wish to use. Please note if you have not logged in you will be prompted to do so. Once you are logged in you may View Cart to proceed with your order.
Non-E.H. Ashley EShop Customers: Whether you are waiting for approval or new to the system you may still shop. Once you Checkout you will be prompted to EMAIL CART. Your order will be emailed to E.H. Ashley and will be entered and processed as long as you have an open account with us. Otherwise we will contact you about setting up a wholesale account.
Confirming an Online Order
Once you've completed all of your entries and selections, you can review your order to ensure that it has all the correct information prior to submitting it. A description text box is provided so you can input information to identify the order easily. At this point, you can cancel or submit the order to E.H. Ashley.
The moment you submit your online order, the order will be placed into your order folder and the system will generate an electronic mail acknowledgement back to your email account. E. H. Ashley will review and process the order upon receipt and prepare your order for pick-up or delivery as per your request.
If you need to be contacted about any aspect of the order, E.H. Ashley will contact you by phone or email to discuss the issue with you for clarification.
By clicking on the My Account tab after logging in, you can access the following information as shown on the screen. You can view and print invoices, statements, and orders and access up-to-date account information any time you desire. You can also maintain your User Profile.